Shipping conditions

Deliveries will take place as soon as possible from receipt of the order (an average time of 7/10 working days).

Delivery refers to the street level: the courier cannot make different types of deliveries (to the floor, to another location, etc.). The goods travel with packaging, made directly in properly closed cardboard boxes.

Upon delivery of the goods by the courier, the Customer is required to check:

a) that the number of packages delivered corresponds to what is indicated in the transport document;

b) that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately notified, by putting the wording “ACCEPTED WITH RESERVE” on the courier's delivery receipt. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.

Information

For any clarification regarding the conditions of sale and after-sale, please view the conditions of sale. For any information, requests for documentation or reporting problems or complaints, please contact us at info@guasconidivillamena.it, to allow us to better manage your request.